Frequently Asked Questions
If you have looked through the AGA website and still have questions about the training event, some of the information below may help. If not, please give us a call at 800.242.7211 or e-mail us at email@example.com.
When and where will the training event be held?
training event Date:
Monday, Sept. 24 – Tuesday, Sept. 25, 2012
training event Location:
Ronald Reagan Building and International Trade Center
1300 Pennsylvania Ave, N.W.
Washington, D.C. 20004
Located within .4 miles, or a ten-minute walk from the Washington Marriott Hotel.
What is the cost of registration?
|Early (By Sept. 1)||$475||$500|
|Standard (After Sept. 1)||$575||$600|
|Early (By Sept. 1)||$650||$675|
|Standard (After Sept. 1)||$750||$775|
How can I register for the training event?
The Registration Desk is located in the Amphitheater Foyer on the second floor of the Ronald Reagan Building. Please pick up your name badge and training event materials before attending any functions as you will not be able to participate without your name badge.
Registration will be open during the following hours:
Monday, September 24
Tuesday, September 25
|6:30 a.m. - 4:30 p.m.||6:30 a.m. - 4:30 p.m.|
Can I register to attend just the Exhibit Hall?
Sorry, AGA does not offer “Exhibit Hall Only” registration.
Can I volunteer to work at the training event in exchange for registration?
Yes, you may! As a volunteer, you will play an essential role by helping with things such as scanning badges, session monitoring throughout the training event and checking attendees in at the Registration Desk. Please note that preference is given to active AGA members that are paid through the cycle and who are able to work several shifts during the training event. Please check with your training coordinator to verify how many CPE hours you need as CPEs are only granted for sessions monitored or attended.
AGA does not reimburse for parking, bus fare, taxi or any other transportation and/or logistic fees incurred by getting to and from the training event.
If you’re interested in volunteering, please send an email to firstname.lastname@example.org. We appreciate your interest and willingness to help. Thank you!
What is my AGA member ID number?
Your LOGIN is your Member ID Number, and your PASSWORD is your first initial and last name (no spaces). If you do not have this information, please contact AGA’s Customer Satisfaction Center at 800.242.7211 or email email@example.com.
What is included in my registration package?
A full training event attendee registration package includes the opportunity to earn up to 14 CPE hours, entrance to the Exhibit Hall, education sessions and official training event activities, two breakfasts, four refreshment breaks, two luncheons, one networking event and a registration training event bag.
If a luncheon, networking event or refreshment break is not sponsored, does that mean it will not be provided?
No. AGA’s training event sponsors help defray the costs of the overall event. All of the meals and food and beverage events included in your registration package (listed above) will be provided regardless of whether or not the meal/break has been sponsored.
What should I do if I have a special dietary request?
AGA selects lunch menus we hope everyone will enjoy. We realize that some individuals have dietary restrictions and food allergies.
Attendees who notified us about food allergies or dietary restrictions that prevent from eating the standard entrée selection are provided with a vegetarian/vegan meal based as closely as possible on their specific dietary needs.
Due to the large number of attendees, substitutions to the vegetarian meal or the standard training event meal may not be possible. Please make alternative meal arrangements if you have several food allergies or very specific dietary restrictions, as our food and beverage options may not meet your needs.
What should I do if I require special accommodations?
AGA strives to hold meetings that are accessible to all. If you require special assistance, auxiliary aids or other reasonable accommodations to fully participate in this event, please email firstname.lastname@example.org or indicate it on the Registration Form. Any information regarding your disability will remain confidential.
Because many arrangements require early planning, requests received onsite cannot be guaranteed; however, we will make every attempt to accommodate you.
What should I wear?
Business casual attire is appropriate for all training event activities. Please bring a sweater or jacket in case the room temperature is not comfortable for you.
What is your policy regarding name badges and guests?
Please remember to wear your badge when attending AGA functions. Your badge is proof of registration; without it, you will not be allowed to participate in any training event activities.
Spouses and guests are welcome to join you and attend the networking events and social events; however, guests must check-in at Registration Desk located in the Amphitheater Foyer on the second floor to receive a name badge and must be accompanied by a registered attendee.
How will I know that AGA has received my registration form?
Attendees will receive a confirmation via email to the address provided two weeks before the start of the training event. If you do receive a confirmation by then, contact your accounting office to confirm the form was actually sent and then email email@example.com.
Can I get a refund if I need to cancel my registration?
Refunds, less a $50 processing fee per registrant, will be granted for requests received in writing by September 7, 2012. Refunds will not be granted after this date. No shows are responsible for full payment.
Please e-mail your cancellation request to firstname.lastname@example.org.
If I am unable to attend the training event, can I send someone in my place?
Yes. If you are unable to attend the training event and have already registered, you may designate another person to take your place. A registration form must be completed for the new attendee and emailed to email@example.com. Please indicate the name of the individual that is being replaced in the payment section. Additional fees may be required based on the replacement’s membership status.
If I am unable to attend the training event on the day of the training event, can I send someone in my place?
Yes. A registration form must be completed for the new attendee onsite. Please indicate the name of the individual that is being replaced in the payment section. Additional fees may be required based on the replacement’s membership status.
How can I get a receipt for my registration?
Your confirmation letter serves as your official report. If you need another form of documentation, please contact firstname.lastname@example.org.
How can I see who is registered for the training event?
Approximately two weeks before the training event all registered attendees will receive an e-mail providing a link to the registrant List. The roster will be updated approximately two weeks after the training event. If you did not include your e-mail address on your registration form, please contact email@example.com.
Registration lists are provided as a service for training event attendees, offering a convenient way to network with colleagues. The data provided in these lists may not be harvested, sold to others, incorporated into a database, used to generate mailing lists, or employed for any promotional purpose.
How can I get a copy of a speaker's PowerPoint presentation?
Any presentations made available to us will be posted on our website. Approximately two weeks before the training event, all registered attendees will receive an e-mail providing a link to the training event PowerPoint presentations. This page will be updated on an ongoing basis to include new presentations as they are received. Please remember that not all speakers use PowerPoint and/or do not provide copies of their presentation to AGA.
Still have questions? We are here to help!
If you have additional questions, contact firstname.lastname@example.org.